Purchase information

 

ochs und junior watches are sold directly. It is our pleasure to answer your questions about purchasing your ochs und junior.

Contact us
[email protected]
Tel. +41 (0)41 266 02 12

Prices

The prices quoted on our website are indicated in CHF (Swiss francs). We will gladly quote you the prices in EUR (Euros) or USD (United States Dollars), should you wish to pay in either of these currencies.

Payment

You can securely purchase your ochs und junior on our website using your AMEX, Visa or MasterCard. To use a different credit card, please contact us. You can also pay via bank transfer, CREDIT SUISSE Switzerland, Account number 392684-41, BIC/SWIFT: CRESCHZZ80A, IBAN CH31 0483 5039 2684 4100 0, Clearing number 4835. You can review our Terms and Conditions.

Cancellation of order

You may cancel your order within 48 hours of placing the order. Please confirm the cancellation email to [email protected] Any later cancellation will not be accepted.

50% upfront payments

If your watch is not in stock, you can make a 50% upfront payment, and pay the balance shortly before your watch is ready for delivery. Please contact us for this payment option.

Warranty and service

ochs und junior offers a lifetime warranty on all parts designed by Ludwig Oechslin and a 2-year warranty on the entire watch. If your watch requires service, please contact us directly using the contact information above. For issues covered under warranty, we will provide you with our FedEx number or organize shipping so you can return your watch to us free of charge. Most repairs are handled in about 30 days.

Worldwide shipping

Watches which are in stock will arrive in 1-3 working days via FedEx Overnight Priority Shipping. To find out the delivery time for a watch not in stock, please contact us directly.

Pick-up in La Chaux-de-Fonds

It would be our pleasure if you visited us in La Chaux-de-Fonds! To make an appointment to pick up your watch at our workshop, please email or call us.

Why ochs und junior sells directly

This allows us to offer you fast service at the highest level of competence. It also allows us to provide you with the widest opportunity for customization. We invest none of our resources in retail distribution, brand ambassadors, event sponsorships, or advertising, so you are paying for your watch and not an additional “environment”.

Growth strategy

Our “growth strategy” is the long-term commitment we’ve made to crafting great products and providing outstanding, personal service.

Small changes

ochs und junior’s in-house watchmakers can make small changes very quickly, including changing hand colors, swapping a second hand for a second disk, or switching the case material (silver or titanium). Please contact us for details.

Return Policy

We are convinced that you will like your ochs und junior, but we do offer the possibility to return your watch under certain conditions within 10 days of receiving it. Please immediately contact us by email [email protected].  All products must be returned in an unused state and in brand-new condition, with all original shipping and product packaging. We will not accept any return which displays signs of wear, tear, or has been altered from its original condition in any way. Recouping taxes and duties that you have paid upon importation is your sole responsibility and will not be reimbursed by ochs und junior AG. Watches may only be returned after you have received from us a “return to vendor” authorization by email.

Orders for watches that have been personalized/customized in any way (e.g. by using our customizer) or otherwise made for you with bespoke specifications cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved.

Questions & answers

Here is a selection of questions and answers that we’ve been asked before – and which we would find interesting, if we were in our client’s shoes.

What happens after I purchase my ochs und junior on your website?

Within 24 hours, you will receive a personal email from us. In direct communication, we will discuss your delivery date, strap and special requests with you.

How difficult is it to import an ochs und junior from Switzerland to my country?

It is normally very straightforward and there is little that you have to do. We will prepare and include all necessary shipping and customs documentation with the shipment. Please also consult our Terms and Conditions, paragraph 3 for more details.

What if I am interested in purchasing something slightly different than what is available on your website?

It would be our pleasure to personally discuss your ochs und junior with you. You can contact us using the contact information above.

How do your watches feel on the wrist?

Ludwig Oechslin designs ochs und junior watches to be functional. The watches are extremely comfortable due to their short, integrated lugs and flat case back. Both the 42mm and 39mm watches fit perfectly on almost any wrist. We offer different strap sizes and are happy to exchange your strap, after a short trial period, for a custom-made leather strap free of charge.

Can I try your watches on before making a decision?

About 2/3 of our clients do not try on an ochs und junior before making their purchase. They order their watch based on the information on our website or based on facts reported by independent publications. We know that this is a peculiar experience. The purchase decision is made without a final test on the wrist. Why do we do it this way? If we sold our watches through a retail network, we would not be able to offer this level of innovation and customization at the same price. There is no retail margin on our watches (in the watch industry this is typically between 35% and 50% of the sales price) and we do not advertise to persuade our clients to visit a retailer. We decided that we would rather sell fewer watches and offer each client who buys our watches service at the highest level of competence. We continually develop the content on our website in order to provide you with the information you need for your decision, whether you are in New York, Sydney, London, or Berlin. We want to provide facts, not to manipulate. If you order one of our watches, you should do so because you have been honestly convinced that you want one. And if you would like to test our watches on your wrist, we think you’ll find La Chaux-de-Fonds well worth the journey.

How do your watches look in-the-metal?

Our customers tell us they look better than in our carefully taken, high-resolution photos. You’ll find more about our approach to photography here.

Do you offer discounts?

No. We are a manufacturer, not a retailer. All of our clients pay the same price. We strive to be accommodating, but we do not offer discounts.

How do I measure my wrist?

Instructions can be found in this post.

Can my watch be engraved?

Yes, simple text engraving on your caseback in any font is no additional charge. For more complex engravings, such as logos, symbols, or other ideas, please contact us – and we’ll send you a quote.

Can I make changes to my watch in the future?

Yes! Due to Oechslin’s modular design, we can make changes to your watch at any time. You can change details free of charge for the first 30 days after you receive your watch. We even cover the cost of shipping the watch via FedEx both ways for these cases. Or perhaps you would like to make changes to your watch a few years after your purchase, for example because you’ve discovered something new on our website or because you’ve come up with a new idea. Almost anything is possible. Contact us for more information – and you’ll find the prices for certain changes on our service page.