Ordering can be accomplished in person, over the phone, in direct contact via email, or online. Delivery times can vary owing to the nature of the product, which is made in small batches or individually. We will email or call you to let you know the item’s availability. Confirmed orders are binding 48 hours of placing the order. Please note our return policy . Payment is made by credit card on our website, via a secure payment link, or via a bank transfer.
Our prices are in Swiss francs (CHF) and include Value Added Tax at 7.7%. Our VAT no. is CHE-113.085.271 MWST. We will gladly quote you the prices in EUR (Euros) or USD (United States Dollars), should you wish to pay in either of these currencies.
3. Delivery charges / invoicing / customs charges
Delivery within Switzerland is free of charge. For deliveries abroad, we charge for shipping via FedEx or the standard post (after checking with you first). We will invoice you separately for the delivery charges. Deliveries to customers living abroad do not include Swiss VAT (export price). However, customers abroad are subject to their own country’s customs and VAT charges (where applicable), which will need to be settled directly with the relevant authorities. Our Fedex shipment will include all the necessary import documentation to enable easy importation of the delivery.
4. Work under guarantee / returns
The entire watch is guaranteed against manufacturing defects for 2 years. All parts developed and manufactured by ochs und junior are guaranteed for life. The terms customary in the sector apply. Shipping charges will be borne by ochs und junior AG during the guarantee period. Shipping charges will be borne by the customer outside the guarantee period. Provided the shipping complies with our instructions, the item in question is covered by our transport insurance policy.
Our address for returns:
Ochs und Junior AG
Rue Numa-Droz 143
CH-2300 La Chaux-de-Fonds
+41 (0)41 266 02 12
5. Final provisions
a. Applicable law: In the event of a dispute, the matter shall be subject to and construed in accordance with Swiss law.
b. The exclusive place of jurisdiction is La Chaux-de-Fonds / Neuchâtel, Switzerland.